Monday, April 27, 2020
Mr. L.S Dlamini free essay sample
Guide to ââ¬Ëoperation in actionââ¬â¢, examples, short cases and case studies Guided tour of the book Guided tour of online resources Preface How to use this book About the authors Acknowledgements Part One: 1. INTRODUCTION Operations management â⬠¢ Introduction â⬠¢ What is operations management? â⬠¢ Operations management is about managing processes â⬠¢ Operations processes have different characteristics â⬠¢ The activities of operations management â⬠¢ The model of operations management â⬠¢ Operations management is important â⬠¢ Summary answers to key questions â⬠¢ Case study: Design house partnerships at Concept Design Services â⬠¢ Problems â⬠¢ Study activities â⬠¢ Notes on chapter â⬠¢ Selected further reading â⬠¢ Useful websites 2. The strategic role and objectives of operations â⬠¢ Introduction â⬠¢ The role of the operations function â⬠¢ Operations performance objectives â⬠¢ The quality objective â⬠¢ The speed objective â⬠¢ The dependability objective â⬠¢ The flexibility objective â⬠¢ The cost objective â⬠¢ The polar representation of performance objectives â⬠¢ Summary answers to key questions â⬠¢ Case study: Operations objectives at the PenangMutiara â⬠¢ Problems â⬠¢ Study activities â⬠¢ Notes on chapter â⬠¢ Selected further reading â⬠¢ Useful websites 3. We will write a custom essay sample on Mr. L.S Dlamini or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Operations strategy â⬠¢ Introduction â⬠¢ What is strategy and what is operations strategy? â⬠¢ The ââ¬Ëtop-downââ¬â¢ perspective â⬠¢ The ââ¬Ëbottom-upââ¬â¢ perspective â⬠¢ The market requirements perspective â⬠¢ The operations resource perspective â⬠¢ The process of operations strategy â⬠¢ Summary answers to key questions â⬠¢ Case study: Long Ridge Gliding Club â⬠¢ Problems â⬠¢ Study activities â⬠¢ Notes on chapter â⬠¢ Selected further reading â⬠¢ Useful websites Part Two: 4. DESIGN Process design â⬠¢ Introduction â⬠¢ The design activity â⬠¢ Process types the volumeââ¬âvariety effect on process design â⬠¢ Detailed processes design â⬠¢ The effect of process variability â⬠¢ Summary answers to key questions â⬠¢ Case study: The Central Evaluation Unit. â⬠¢ Problems â⬠¢ Study activities â⬠¢ Notes on chapter â⬠¢ Selected further reading â⬠¢ Useful websites 5. The design of products and services â⬠¢ Introduction â⬠¢ Why is good design important? â⬠¢ Concept generation â⬠¢ Concept screening â⬠¢ Preliminary design â⬠¢ Design evaluation and improvement â⬠¢ Prototyping and final design â⬠¢ The benefits of interactive design â⬠¢ Summary answers to key questions â⬠¢ Case study: Chatsworth House The Adventure Playground Decision â⬠¢ Problems â⬠¢ Study activities â⬠¢ Notes on chapter â⬠¢ Selected further reading â⬠¢ Useful websites 6. Supply network design â⬠¢ Introduction â⬠¢ The network perspective â⬠¢ Configuring the network supply â⬠¢ The location of capacity â⬠¢ Long-term capacity management â⬠¢ Summary answers to key questions â⬠¢ Case study: Delta Synthetic Fibres â⬠¢ Problems â⬠¢ Study activities â⬠¢ Notes on chapter â⬠¢ Selected further reading â⬠¢ Useful websites Supplement to Chapter 6 ââ¬â Forecasting â⬠¢ Introduction â⬠¢ Forecasting ââ¬â knowing the options â⬠¢ In essence forecasting is simple â⬠¢ Approaches to forecasting 7. Layout and flow â⬠¢ Introduction â⬠¢ What is layout? â⬠¢ The basic layout types â⬠¢ Detailed design of the layout â⬠¢ Summary answers to key questions â⬠¢ Case study: Weldon Hand Tools â⬠¢ Problems â⬠¢ Study activities â⬠¢ Notes on chapter â⬠¢ Selected further reading â⬠¢ Useful websites 8. Process technology â⬠¢ Introduction â⬠¢ What is process technology? â⬠¢ Materials-processing technology â⬠¢ Information-processing technology â⬠¢ Customer-processing technology â⬠¢ Process technology should reflect volume and variety â⬠¢ Choice of technology â⬠¢ Summary answers to key questions â⬠¢ Case study: Rochem Ltd â⬠¢ Problems â⬠¢ Study activities â⬠¢ Notes on chapter â⬠¢ Selected further reading â⬠¢ Useful websites 9. Job design and work organization â⬠¢ Introduction â⬠¢ What is job design? â⬠¢ Designing environmental conditions ââ¬â ergonomics â⬠¢ Designing the human interface ââ¬â ergonomic workplace design â⬠¢ Designing task allocation ââ¬â the division of labour â⬠¢ Designing job methods ââ¬â scientific management â⬠¢ Work measurement in job design â⬠¢ Designing for job commitment ââ¬â behavioural approaches to job design â⬠¢ Summary answers to key questions â⬠¢ Case study: South West Cross Bank â⬠¢ Problems â⬠¢ Study activities â⬠¢ Notes on chapter â⬠¢ Selected further reading â⬠¢ Useful websites Part Three: 10. PLANNING AND CONTROL The nature of planning and control â⬠¢ Introduction â⬠¢ What is planning and control? â⬠¢ The nature of supply and demand â⬠¢ Planning and control activities â⬠¢ Summary answers to key questions â⬠¢ Case study: Air traffic control â⬠¢ Problems â⬠¢ Study activities â⬠¢ Notes on chapter â⬠¢ Selected further reading â⬠¢ Useful websites 11. Capacity planning and control â⬠¢ Introduction â⬠¢ What is capacity? â⬠¢ Planning and controlling capacity â⬠¢ Measuring demand and capacity â⬠¢ The alternative capacity plans â⬠¢ Choosing a capacity planning and control approach â⬠¢ Capacity planning as a queuing problem â⬠¢ Summary answers to key questions â⬠¢ Case study: Holly Farm â⬠¢ Problems â⬠¢ Study activities â⬠¢ Notes on chapter â⬠¢ Selected further reading â⬠¢ Useful websites Supplement to Chapter 11: Analytical queuing models â⬠¢ Notation â⬠¢ Variability â⬠¢ Types of queuing system 12. Inventory planning and control â⬠¢ Introduction â⬠¢ What is inventory? â⬠¢ The volume decision ââ¬â how much to order? â⬠¢ The volume decision ââ¬â when to place an order? â⬠¢ Inventory analysis and control systems â⬠¢ Summary answers to key questions â⬠¢ Case study: Trans-European Plastics â⬠¢ Problems â⬠¢ Study activities 13. Supply chain management â⬠¢ Introduction â⬠¢ What is supply chain management? â⬠¢ The activities of supply chain management â⬠¢ Types of relationships in supply chains â⬠¢ Supply chain behaviour â⬠¢ Summary answers to key questions â⬠¢ Case study: Supplying Fast Fashion â⬠¢ Problems â⬠¢ Study activities â⬠¢ Notes on chapter â⬠¢ Selected further reading â⬠¢ Useful websites 14. Enterpriseresource planning (ERP) â⬠¢ Introduction â⬠¢ What is ERP? â⬠¢ Materials requirement planning (MRP) â⬠¢ Manufacturing resource planning (MRP II) â⬠¢ Enterpriseresource planning (ERP) â⬠¢ Web-integrated ERP â⬠¢ Summary answers to key questions â⬠¢ Case study: Psycho Sports Ltd â⬠¢ Problems â⬠¢ Study activities â⬠¢ Notes on chapter â⬠¢ Selected further reading â⬠¢ Useful websites 15. Lean operations and JIT â⬠¢ Introduction â⬠¢ What is lean and just-in-time? â⬠¢ The lean philosophy â⬠¢ JIT techniques â⬠¢ JIT planning and control â⬠¢ JIT in service operations â⬠¢ JIT and MRP â⬠¢ Summary answers to key questions â⬠¢ Case study: Boys and Boden (BB) â⬠¢ Problems â⬠¢ Study activities â⬠¢ Notes on chapter â⬠¢ Selected further reading â⬠¢ Useful websites 16. Project planning and control â⬠¢ Introduction â⬠¢ What is a project? â⬠¢ Successful project management â⬠¢ The project planning and control process â⬠¢ Network planning â⬠¢ Summary answers to key questions â⬠¢ Case study: United Photonics MalaysiaSdn Bhd â⬠¢ Problems â⬠¢ Study activities â⬠¢ Notes on chapter â⬠¢ Selected further reading â⬠¢ Useful websites 17. Quality planning and control â⬠¢ Introduction â⬠¢ What is quality and why is it so important? â⬠¢ Conformance to specification â⬠¢ Statistical process control (SPC) â⬠¢ Process control, learning and knowledge â⬠¢ Acceptance sampling â⬠¢ Summary answers to key questions â⬠¢ Case study: Turnround at the Prestonplant â⬠¢ Problems â⬠¢ Study activities â⬠¢ Notes on chapter â⬠¢ Selected further reading â⬠¢ Useful websites Part Four: 18. IMPROVEMENT Operations improvement â⬠¢ Introduction â⬠¢ Measuring and improving performance â⬠¢ Improvement priorities â⬠¢ Approaches to improvement â⬠¢ The techniques of improvement â⬠¢ Summary answers to key questions â⬠¢ Case study: GenevaConstruction and Risk â⬠¢ Appendix: Extract from ââ¬ËWhat is Six Sigma and how might it be applied in GCR? ââ¬â¢ â⬠¢ Problems â⬠¢ Study activities â⬠¢ Notes on chapter â⬠¢ Selected further reading â⬠¢ Useful websites 19. Failure prevention and recovery â⬠¢ Introduction â⬠¢ Operations failure â⬠¢ Failure detection and analysis â⬠¢ Improving process reliability â⬠¢ Recovery â⬠¢ Summary answers to key questions â⬠¢ Case study: The Chernobylfailure â⬠¢ Problems â⬠¢ Study activities â⬠¢ Notes on chapter â⬠¢ Selected further reading â⬠¢ Useful websites 20. Total quality management â⬠¢ Introduction â⬠¢ TQM and the management of improvement â⬠¢ What is TQM? â⬠¢ Implementing TQM improvement programmes â⬠¢ Quality awards â⬠¢ Summary answers to key questions â⬠¢ Case study: The Waterlander Hotel â⬠¢ Problems â⬠¢ Study activities â⬠¢ Notes on chapter â⬠¢ Selected further reading â⬠¢ Useful websites Part Five: 21. THE OPERATIONS CHALLENGE The operations challenge â⬠¢ Introduction â⬠¢ Why challenges? â⬠¢ Globalization â⬠¢ Corporate social responsibility â⬠¢ Environmental responsibility â⬠¢ Technology â⬠¢ Knowledge management â⬠¢ Summary answers to key questions â⬠¢ Case study: CSR as it is presented â⬠¢ Study activities â⬠¢ Notes on chapter â⬠¢ Selected further reading â⬠¢ Useful websites Glossary Index
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