Mr. L.S Dlamini free essay sample

Guide to ‘operation in action’, examples, short cases and case studies Guided tour of the book Guided tour of online resources Preface How to use this book About the authors Acknowledgements Part One: 1. INTRODUCTION Operations management †¢ Introduction †¢ What is operations management? †¢ Operations management is about managing processes †¢ Operations processes have different characteristics †¢ The activities of operations management †¢ The model of operations management †¢ Operations management is important †¢ Summary answers to key questions †¢ Case study: Design house partnerships at Concept Design Services †¢ Problems †¢ Study activities †¢ Notes on chapter †¢ Selected further reading †¢ Useful websites 2. The strategic role and objectives of operations †¢ Introduction †¢ The role of the operations function †¢ Operations performance objectives †¢ The quality objective †¢ The speed objective †¢ The dependability objective †¢ The flexibility objective †¢ The cost objective †¢ The polar representation of performance objectives †¢ Summary answers to key questions †¢ Case study: Operations objectives at the PenangMutiara †¢ Problems †¢ Study activities †¢ Notes on chapter †¢ Selected further reading †¢ Useful websites 3. We will write a custom essay sample on Mr. L.S Dlamini or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Operations strategy †¢ Introduction †¢ What is strategy and what is operations strategy? †¢ The ‘top-down’ perspective †¢ The ‘bottom-up’ perspective †¢ The market requirements perspective †¢ The operations resource perspective †¢ The process of operations strategy †¢ Summary answers to key questions †¢ Case study: Long Ridge Gliding Club †¢ Problems †¢ Study activities †¢ Notes on chapter †¢ Selected further reading †¢ Useful websites Part Two: 4. DESIGN Process design †¢ Introduction †¢ The design activity †¢ Process types the volume–variety effect on process design †¢ Detailed processes design †¢ The effect of process variability †¢ Summary answers to key questions †¢ Case study: The Central Evaluation Unit. †¢ Problems †¢ Study activities †¢ Notes on chapter †¢ Selected further reading †¢ Useful websites 5. The design of products and services †¢ Introduction †¢ Why is good design important? †¢ Concept generation †¢ Concept screening †¢ Preliminary design †¢ Design evaluation and improvement †¢ Prototyping and final design †¢ The benefits of interactive design †¢ Summary answers to key questions †¢ Case study: Chatsworth House The Adventure Playground Decision †¢ Problems †¢ Study activities †¢ Notes on chapter †¢ Selected further reading †¢ Useful websites 6. Supply network design †¢ Introduction †¢ The network perspective †¢ Configuring the network supply †¢ The location of capacity †¢ Long-term capacity management †¢ Summary answers to key questions †¢ Case study: Delta Synthetic Fibres †¢ Problems †¢ Study activities †¢ Notes on chapter †¢ Selected further reading †¢ Useful websites Supplement to Chapter 6 – Forecasting †¢ Introduction †¢ Forecasting – knowing the options †¢ In essence forecasting is simple †¢ Approaches to forecasting 7. Layout and flow †¢ Introduction †¢ What is layout? †¢ The basic layout types †¢ Detailed design of the layout †¢ Summary answers to key questions †¢ Case study: Weldon Hand Tools †¢ Problems †¢ Study activities †¢ Notes on chapter †¢ Selected further reading †¢ Useful websites 8. Process technology †¢ Introduction †¢ What is process technology? †¢ Materials-processing technology †¢ Information-processing technology †¢ Customer-processing technology †¢ Process technology should reflect volume and variety †¢ Choice of technology †¢ Summary answers to key questions †¢ Case study: Rochem Ltd †¢ Problems †¢ Study activities †¢ Notes on chapter †¢ Selected further reading †¢ Useful websites 9. Job design and work organization †¢ Introduction †¢ What is job design? †¢ Designing environmental conditions – ergonomics †¢ Designing the human interface – ergonomic workplace design †¢ Designing task allocation – the division of labour †¢ Designing job methods – scientific management †¢ Work measurement in job design †¢ Designing for job commitment – behavioural approaches to job design †¢ Summary answers to key questions †¢ Case study: South West Cross Bank †¢ Problems †¢ Study activities †¢ Notes on chapter †¢ Selected further reading †¢ Useful websites Part Three: 10. PLANNING AND CONTROL The nature of planning and control †¢ Introduction †¢ What is planning and control? †¢ The nature of supply and demand †¢ Planning and control activities †¢ Summary answers to key questions †¢ Case study: Air traffic control †¢ Problems †¢ Study activities †¢ Notes on chapter †¢ Selected further reading †¢ Useful websites 11. Capacity planning and control †¢ Introduction †¢ What is capacity? †¢ Planning and controlling capacity †¢ Measuring demand and capacity †¢ The alternative capacity plans †¢ Choosing a capacity planning and control approach †¢ Capacity planning as a queuing problem †¢ Summary answers to key questions †¢ Case study: Holly Farm †¢ Problems †¢ Study activities †¢ Notes on chapter †¢ Selected further reading †¢ Useful websites Supplement to Chapter 11: Analytical queuing models †¢ Notation †¢ Variability †¢ Types of queuing system 12. Inventory planning and control †¢ Introduction †¢ What is inventory? †¢ The volume decision – how much to order? †¢ The volume decision – when to place an order? †¢ Inventory analysis and control systems †¢ Summary answers to key questions †¢ Case study: Trans-European Plastics †¢ Problems †¢ Study activities 13. Supply chain management †¢ Introduction †¢ What is supply chain management? †¢ The activities of supply chain management †¢ Types of relationships in supply chains †¢ Supply chain behaviour †¢ Summary answers to key questions †¢ Case study: Supplying Fast Fashion †¢ Problems †¢ Study activities †¢ Notes on chapter †¢ Selected further reading †¢ Useful websites 14. Enterpriseresource planning (ERP) †¢ Introduction †¢ What is ERP? †¢ Materials requirement planning (MRP) †¢ Manufacturing resource planning (MRP II) †¢ Enterpriseresource planning (ERP) †¢ Web-integrated ERP †¢ Summary answers to key questions †¢ Case study: Psycho Sports Ltd †¢ Problems †¢ Study activities †¢ Notes on chapter †¢ Selected further reading †¢ Useful websites 15. Lean operations and JIT †¢ Introduction †¢ What is lean and just-in-time? †¢ The lean philosophy †¢ JIT techniques †¢ JIT planning and control †¢ JIT in service operations †¢ JIT and MRP †¢ Summary answers to key questions †¢ Case study: Boys and Boden (BB) †¢ Problems †¢ Study activities †¢ Notes on chapter †¢ Selected further reading †¢ Useful websites 16. Project planning and control †¢ Introduction †¢ What is a project? †¢ Successful project management †¢ The project planning and control process †¢ Network planning †¢ Summary answers to key questions †¢ Case study: United Photonics MalaysiaSdn Bhd †¢ Problems †¢ Study activities †¢ Notes on chapter †¢ Selected further reading †¢ Useful websites 17. Quality planning and control †¢ Introduction †¢ What is quality and why is it so important? †¢ Conformance to specification †¢ Statistical process control (SPC) †¢ Process control, learning and knowledge †¢ Acceptance sampling †¢ Summary answers to key questions †¢ Case study: Turnround at the Prestonplant †¢ Problems †¢ Study activities †¢ Notes on chapter †¢ Selected further reading †¢ Useful websites Part Four: 18. IMPROVEMENT Operations improvement †¢ Introduction †¢ Measuring and improving performance †¢ Improvement priorities †¢ Approaches to improvement †¢ The techniques of improvement †¢ Summary answers to key questions †¢ Case study: GenevaConstruction and Risk †¢ Appendix: Extract from ‘What is Six Sigma and how might it be applied in GCR? ’ †¢ Problems †¢ Study activities †¢ Notes on chapter †¢ Selected further reading †¢ Useful websites 19. Failure prevention and recovery †¢ Introduction †¢ Operations failure †¢ Failure detection and analysis †¢ Improving process reliability †¢ Recovery †¢ Summary answers to key questions †¢ Case study: The Chernobylfailure †¢ Problems †¢ Study activities †¢ Notes on chapter †¢ Selected further reading †¢ Useful websites 20. Total quality management †¢ Introduction †¢ TQM and the management of improvement †¢ What is TQM? †¢ Implementing TQM improvement programmes †¢ Quality awards †¢ Summary answers to key questions †¢ Case study: The Waterlander Hotel †¢ Problems †¢ Study activities †¢ Notes on chapter †¢ Selected further reading †¢ Useful websites Part Five: 21. THE OPERATIONS CHALLENGE The operations challenge †¢ Introduction †¢ Why challenges? †¢ Globalization †¢ Corporate social responsibility †¢ Environmental responsibility †¢ Technology †¢ Knowledge management †¢ Summary answers to key questions †¢ Case study: CSR as it is presented †¢ Study activities †¢ Notes on chapter †¢ Selected further reading †¢ Useful websites Glossary Index